ABOUT MONEYPAK - MONEYPAK HELP

How it works

MoneyPak is a convenient way for friends and family to send money to thousands of eligible debit cards issued in the U.S.

Just purchase a MoneyPak at a participating store near you and create a secure login at us-moneypak.com to add money to a card. You can send $20-$500 for a flat fee of $5.95. MoneyPaks only work with activated prepaid or bank debit cards. Prepaid cards must be embossed with the cardholder’s name.

Having trouble using a MoneyPak? See our Troubleshooting Tips for help.

I’m having issues using my MoneyPak. What can I do?

 

Run through these steps to troubleshoot the most common problems:

  • Double check that you entered the MoneyPak and card account numbers correctly.
  • Verify that the card being used has been activated. If you are not sure that your card is activated, check with the bank that issued your card.
  • If loading funds to a prepaid card, make sure the card is personalized with the cardholder’s name.
  • Make sure the deposit limits for MoneyPak have not been exceeded.
  • Check that the load or deposit limits for your debit card have not been exceeded. To do this, check with the bank that issued your card.
  • If you were prompted to upload a photo ID, check that you received confirmation that your photo ID was accepted. If you’ve been prompted to upload photo ID, but haven’t done it yet, you can find more information on the process here.
  • If you scratched off any of the numbers on the back of the MoneyPak, complete our help form and we will do our best to assist you with your issue.
  • Was the MoneyPak purchased and funded? Confirm that you have a receipt. If you have a receipt and still can’t load the MoneyPak, complete our help form and we will do our best to assist you with your issue.
  • If you received an error message and aren’t sure what to do, read through our “Common Error Messages” section for extra help.

Send money:
Send up to $500 in cash to any eligible debit card for a flat fee of $5.95. MoneyPaks are available at over 50,000 participating stores nationwide — many open 24 hours, 7 days a week.

Receive money:
When you need someone to send you money, ask them to buy a MoneyPak and give you the MoneyPak number. Once you have the number, log in to us-moneypak.com and deposit the funds to your eligible debit card.

Reload your own card:
Need to reload but left your debit card at home? You can still pick up a MoneyPak and load money to your eligible debit card using your secure login at us-moneypak.com.

Fund online accounts:
A MoneyPak can also be used to fund select online accounts, such as TVG and TwinSpires. To add funds, log in to the online account and follow the instructions in the account’s “Add Money” section.

Benefits of using a MoneyPak
  • Send up to $500 for a flat fee of $5.95
  • No paperwork required at the store
  • Money arrives in minutes, not days
  • Available at over 60,000 retail locations, many open 24 hours a day, 7 days a week

A MoneyPak only works with eligible, activated debit cards. Prepaid cards must be embossed with the cardholder’s name.

  1. Buy a MoneyPak:
    You can find MoneyPaks at thousands of stores nationwide, usually on the prepaid or gift card display. Pick one up for a flat fee of $5.95 and load up to $500.
  2. Create a secure login:
    The first time you use a MoneyPak, you will need to go to us-moneypak.com to create a secure login. Enter the MoneyPak number from the back of the package on the first screen. To create a secure login, you will be asked to provide some personal information, including your Social Security Number and date of birth, and also to verify your mobile phone number by following the prompts. More info on creating a secure login
  3. Deposit money to a card:
    Enter the number of the debit card where you would like to deposit the funds from the MoneyPak. The entire amount of your MoneyPak will be deposited to that card.
  4. Deposit money again:
    Once you have created a secure login on us-moneypak.com, you will only need to log in with your username and password the next time you use a MoneyPak. You can deposit funds to multiple cards using the same secure login, but each MoneyPak may only be used to deposit funds to one eligible card.

Requirements for Use

MoneyPak secure login:
The first time you use a MoneyPak, you’ll need to provide some personal information, including your Social Security Number and date of birth, so we can verify your identity.

Mobile verification:
For added security, you must also follow our instructions to verify your mobile device, which will require you to authorize us to send you text messages.

Eligible account:
You’ll need a prepaid or bank debit card that can accept funds from a MoneyPak. Most prepaid cards and bank debit cards accept MoneyPak loads.

MoneyPak only works with activated prepaid or bank debit cards. Prepaid cards must be embossed with the cardholder’s name. Select online accounts, such as TVG and TwinSpires, also accept MoneyPak loads.

Other requirements:
You must have: the ability to use the Internet to access us-moneypak.com, a mobile phone capable of receiving and sending text messages, and a valid email address. You must also allow us to collect location information from your mobile device.

All users must be 18 years old and a citizen or legal alien residing in the United States or Puerto

MoneyPak cannot be used to reload temporary prepaid cards, which are prepaid cards that have not been registered with the card provider (or where registration was attempted, but the prepaid card provider was unable to verify the cardholder’s identity). Temporary prepaid cards do not have the cardholder’s name embossed on the front of the card.

If you have a new prepaid card without your name on it, you must register it with your prepaid card provider in order to reload your prepaid card with a MoneyPak. Once you get the personalized prepaid card in the mail (usually within two weeks) and activate it, your personalized prepaid card will then be ready to accept MoneyPak reloads as long as the card is issued by a participating prepaid card provider.

Fees & Limits

A MoneyPak can be used for a non-refundable purchase fee of $5.95 per MoneyPak. Each MoneyPak can deposit between $20 and $500 to a prepaid or bank debit card.

If a MoneyPak is not used within 30 days after purchase, a $5.95 fee will be debited from the balance of the MoneyPak on the 31st day after purchase and each month thereafter, except where prohibited by law.

There are separate limits for each card you use with MoneyPak, and for your MoneyPak profile. Whichever limit you hit first will apply to the deposit you are attempting to make.

The amount you can deposit using MoneyPak may also be lower if your prepaid or bank debit card provider has limits on the amount they allow you to deposit to your card.

Limits Per Prepaid or Bank Debit Card

Time period (rolling)Dollar AmountNumber of MoneyPak Deposits
24 hours$1,0006
7 days$1,0008
30 days$1,00012

Limits Per MoneyPak Profile

Time period (rolling)Dollar AmountNumber of MoneyPak Deposits
24 hours$1,0006
7 days$1,50010
30 days$3,00018

Getting a MoneyPak

MoneyPaks are available at over 50,000 stores nationwide, including CVS, Walgreens, and Rite Aid. Find a location near you.

Pick up a MoneyPak in the prepaid card section, take it to the register, and the cashier will collect your cash ($20-$500) plus the $5.95 purchase fee. The cash will be loaded to the MoneyPak number and will be ready for use within 20 minutes.

Once you load cash to a MoneyPak, the MoneyPak number on the back of the package is the same as cash. If you lose the MoneyPak or give the MoneyPak number to the wrong person and the MoneyPak is used, Green Dot cannot refund your money.

No. A MoneyPak can only be purchased with cash.

Depositing Money

Once you’ve created your MoneyPak secure login, depositing money to an eligible prepaid or bank debit card is simple.

  1. On us-moneypak.com, log in using the button in the top right corner (if you are on a mobile device, tap the menu icon on the top right of your screen).
  2. Click LOAD CARD to deposit to a saved card, or click “Add money to a new card” to deposit to a new card.
  3. Enter the MoneyPak number (and if adding a new card, enter your prepaid or bank debit card number) and click add money.
  4. After passing the limits and verification checks, the funds on the MoneyPak will be deposited to your card.

MoneyPaks can be used to reload hundreds of prepaid cards and most bank debit cards linked to a checking account. MoneyPaks only work with activated prepaid or bank debit cards. Prepaid cards must be embossed with the cardholder’s name.

After purchase, there is up to a 60-minute delay before your MoneyPak is ready to use. After that, you’re ready to deposit the funds on your MoneyPak to an eligible prepaid or bank debit card. If depositing funds to a prepaid card, the transfer should be instant or near-instant. If depositing funds to a bank debit card, the load time will depend on when your bank posts deposits. In most cases, the funds are available right away.

To verify whether the money has been transferred successfully, check the balance or the transaction history for the prepaid or bank debit card that was loaded.

Yes. A MoneyPak can be used to add money to a PayPal account. To add money to a PayPal account, check out PayPal Cash.

PREVENTING FRAUD

Preventing Scams

Treat your MoneyPak number the way you treat cash. Whoever has a MoneyPak number can transfer the funds from the MoneyPak. Once a MoneyPak is used, Green Dot won’t be able to provide a refund.

Here are two easy tips for avoiding scams:

  1. Only give your MoneyPak number to someone you know, trust, and have met face-to-face.
  2. Remember that NO legitimate company or government agency will EVER ask you for a MoneyPak number.

Scammers can be extremely convincing and will play on your fears and sympathies to try to get you to cooperate. Don’t let them scare or bully you.

If you get a call from a business requesting payment via MoneyPak, hang up. NO legitimate company or government agency will EVER ask you for a MoneyPak number. If you think you may really owe money, call the business directly or go to their website.

If you get a call from a person you don’t know personally saying they’re a relative needing money, hang up. Call someone else in your family close to that person to see if they really need help.

If you get an email that looks suspicious, call or email the sender directly. Do not reply to the email or call any numbers provided in the email.

You should always be suspicious if someone you don’t know personally asks you for a MoneyPak number. NO legitimate company or government agency will EVER ask you for a MoneyPak number.

To become an even more effective scam spotter, familiarize yourself with the list of common scams on our Fraud Assistance page.

If you think you may have been scammed, contact your local police department immediately.

You can also submit a fraud claim to Green Dot. We will attempt to recover funds from fraudulent activity, but if the MoneyPak funds have already been transferred, we will not be able to refund that money to you.

Keep your receipt. If we do recover any MoneyPak funds, we will require proof of purchase before any recovered funds can be returned to you.

Important: Once you load cash to a MoneyPak, the MoneyPak number on the back of the package is the same as cash. Green Dot is not responsible for paying you back if you unsuspectingly give your MoneyPak number to a criminal who uses the MoneyPak.

SECURE LOGIN HELP

Secure login help

MoneyPaks have industry-leading fraud protections. For this reason, MoneyPaks cannot be used anonymously. To use a MoneyPak, you must create a secure login during an easy one-time registration on us-moneypak.com. To create a secure login, you must provide some personal information, including your Social Security Number and mobile phone number, and select a password. Once you create a secure login, you can simply log in again to us-moneypak.com to quickly and conveniently deposit funds from a MoneyPak to an eligible prepaid or bank debit card.

To create a secure login, you must provide certain identification information, such as your name, Social Security Number, birth date, residential street address, email address, and mobile phone number. During registration, you must also verify your mobile phone number and allow Green Dot to send you text messages and collect information from your mobile device about your current location. You must also create a password. Keep your password safe to prevent others from logging into your account.

Additionally, some users may be asked to upload a photo ID so that we can verify their identity.

No. Each customer may only have one secure login. However, you can use the same secure login to make deposits to multiple cards with different MoneyPaks or deposit as a guest.

We will send a text message to your mobile device and you must reply “yes” to complete your verification. If you don’t receive the text, you can request another one to complete the process. Carrier message and data rates apply.

To keep your funds safe and help prevent fraud, we may require you to provide additional identity information and documents before you can use a MoneyPak. In those instances, you may be asked to upload a photo ID.

To upload your photo ID, please do the following:

  1. Using your mobile device in a well-lit area, take a clear photo of the front and back of your government-issued identification. Be sure to check that all four corners are in the frame.
  2. If you’re accessing us-moneypak.com with a mobile device, when prompted, select the identification photos from your photo album and upload them to the site. If you’re accessing us-moneypak.com
  3. with a computer browser, then you will need to email the photo ID pictures to yourself, then select the photo files and upload them. The upload may take a few seconds.
  4. Follow the website instructions and proceed until it says your photo ID was successfully submitted. If the image is unclear, review Step 1 and try again.

We usually complete the review within half an hour, but If your ID requires additional review it can take up to two business days.

If your ID qualifies for approval, we will send you a confirmation email. You may then come back to us-moneypak.com and enter the MoneyPak number again to deposit the funds to your card. If your ID is not readable, we will send you an email with instructions to come back and upload new images of your ID. If your ID does not qualify for approval, we will send you an email with instructions to request a refund.

If you already have a secure login, go to us-moneypak.com and click “LOG IN” in the top right corner (if you are on a mobile device, tap the menu icon on the top right of your screen). Use the same mobile phone number and password you used to create your secure login. Once you’re logged in, you will have the option to either add money to a new card or to a card you’ve already saved.

If you can’t remember your secure login information, click “TROUBLE WITH LOGIN” at the bottom of the login page. Once you fill out the form, click “SEND” and check the email you used when you created your secure login. You’ll receive an email with a link to reset your password.

Problems Loading MoneyPak

Run through these steps to troubleshoot the most common problems:

  • Double check that you entered the MoneyPak and card account numbers correctly.
  • Verify that the card being used has been activated. If you are not sure that your card is activated, check with the bank that issued your card.
  • If loading funds to a prepaid card, make sure the card is personalized with the cardholder’s name.
  • Make sure the deposit limits for MoneyPak have not been exceeded.
  • Check that the load or deposit limits for your prepaid or bank debit card have not been exceeded. To do this, check with the bank that issued your card.
  • If you were prompted to upload a photo ID, check that you received confirmation that your photo ID was accepted. If you’ve been prompted to upload photo ID, but haven’t done it yet, you can find more information on the process here.
  • If you scratched off any of the numbers on the back of the MoneyPak, complete our help form and we will do our best to assist you with your issue.
  • Was the MoneyPak purchased and funded? Confirm that you have a receipt. If you have a receipt and still can’t load the MoneyPak, complete our help form and we will do our best to assist you with your issue.
  • If you received an error message and aren’t sure what to do, read through our “Common Error Messages” section for extra help.

Although most deposits made with MoneyPaks to a card transfer almost instantly, the timing for some bank debit cards can vary depending on the time it takes the bank that issued your card to post the deposit. It can also take a few minutes for new transactions to show up in the transaction list for some banks. Wait a few minutes and look again. If you still don’t see your funds, contact the bank that issued your card. If your bank doesn’t have a record of the transfer, complete our help form and we will do our best to assist you with your issue.

Common Error Messages

If you are using a MoneyPak to load a prepaid card, then the card must be personalized with the cardholder’s name. Prepaid and bank debit cards must be activated. This means:

  • The cardholder’s name is embossed on the card.
  • The card has been activated. When you receive a personalized card in the mail, you must activate it by calling the number or visiting the website on the card.

To get a personalized prepaid card, you can:

This error means you’ve reached at least one limit for depositing funds. The limit may be a MoneyPak limit or may be a limit specific to your card. You can either wait some time and try depositing to the same card again or try depositing to a different card.

There are separate limits for each card you use with MoneyPak, and for your MoneyPak profile. Whichever limit you hit first will apply to the deposit you are attempting to make.

The amount you can deposit using MoneyPak may also be lower if your prepaid or bank debit card provider has limits on the amount they allow you to deposit to your card.

Limits Per Prepaid or Bank Debit Card

Time period (rolling)Dollar AmountNumber of MoneyPak Deposits
24 hours$1,0006
7 days$1,0008
30 days$1,00012

Limits Per MoneyPak Profile

Time period (rolling)Dollar AmountNumber of MoneyPak Deposits
24 hours$1,0006
7 days$1,50010
30 days$3,00018

Limits for loading funds to online accounts are set by the account provider. Check with your account provider for their limits

Hundreds of prepaid and bank debit cards can accept MoneyPak loads, but some do not. If your card is not eligible, you can try reloading an eligible card, apply for a Green Dot card online for free, or request a refund.

Double check that you entered the MoneyPak number correctly and try entering it again. If you still can’t use the MoneyPak, complete our help form and we will do our best to assist you with your issue.

Double check that you entered the MoneyPak number correctly and try entering it again.

If you were given the MoneyPak by someone else, confirm with them that they gave you the correct number and that they haven’t deposited the funds from the MoneyPak themselves.

If you still get a message that the MoneyPak has already been used and neither you nor the purchaser used it, click here for instructions on what to do.

After purchase, there is a 30-60 minute delay before a MoneyPak is ready to use. After the 30-60 minutes are up, you can use your MoneyPak to add funds to an eligible prepaid card or bank debit card.

It's unlikely, but sometimes an issue may delay the deposit funds from a MoneyPak to your prepaid or bank debit card. When this happens, we will keep trying to deposit the MoneyPak funds and will send you an email as soon as we are able to complete the request. If the request is successfully completed, then you don't need to do anything. If the request fails, then you will need to go back to us-moneypak.com and resubmit your request to use the MoneyPak.

Request for Additional Identification

To keep your funds safe and help prevent fraud, we may require you to provide additional identity information and documents before you can use a MoneyPak. In those instances, you may be asked to upload a photo ID.

See instructions on uploading a photo ID here

Login Problems

Each customer may only have one secure login. However, you can use the same secure login to make deposits to multiple cards with different MoneyPaks.

If you can’t remember your secure login information, click “TROUBLE WITH LOGIN” at the bottom of the login page. Once you fill out the form, click “SEND” and check the email you used when you created your secure login. You’ll receive an email with a link to reset your password.

Reload @ the Register is a fast and easy way to add cash to your prepaid card.

Simply take your prepaid card to the cashier at any participating retailer and ask them to add cash directly to your card. A reload fee of up to $4.95 applies. Reload and card balance limits apply.

Find a location near you

To add money to your PayPal account, check out PayPal Cash.

PayPal Cash allows you to load cash to your PayPal account right at the register at thousands of retailers nationwide. To get started, follow these steps:

  1. Open the PayPal app on your mobile phone.
  2. Then, tap Manage Balance, Add Money, and Add Cash at a Store.
  3. Bring the app barcode and your cash to the cashier.

Find a location near you

MoneyPak can be used to add money to select online accounts, such as TVG and TwinSpires. To add money to online accounts that don’t accept MoneyPak loads, check out Green Dot @ the Register.

Green Dot @ the Register is a service that allows you to add cash to many online accounts. Here’s how it works:

  1. Log into the online account and find “Green Dot @ the Register.” It’s usually located as an option in the section where you add funds to your account.
  2. Select a retailer and we’ll make a custom barcode for you.
  3. Print the barcode or send it to your smartphone, then bring it to the register (along with your cash). The cashier will scan the barcode to load the cash. A $4.95 purchase fee applies. Note the expiration date on your barcode.

Find a location near you

Contact us

How it works

MoneyPak Step 1  Buy a MoneyPak at thousands of retailers nationwide

MoneyPak Step 2  1st time users will enter a secure MoneyPak number

MoneyPak Step 3  MoneyPak funds will be deposited to your card

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